Exceptional PnP Customer Service

<p>After some protracted inconclusive interaction with the PicknPay Call Centre regarding a relativelly minor Internet shopping glitsh. my problem was speedily resolved with exceptional empathy and professionalism by PnP senior Executives Ms Wendy-Lee Millar & Mr Eben Dippenaar. It is the typical wonderful PnP customer service one has become used to over the years. ................. However, surely one should not have to approach such senior management for assistance, who obviously have far more important functions than dealing with mundane operational issues. It is an industry wide problem of the lack of capacity of Call-Centre staff. Although most of them try their best under great strain, they cannot have the full knowledge to provide all the answers, and often resort to stock answers that do not resolve a customer problem. The solution is for them to be better capacitated to honestly answer the problems, and where they are unable to do so, a query / complant should be escalated to a Call-Centre Team Leader, who can escalate the problem to senior executives for resolution if necessary. ...... There must be many aggrieved customers across the market who would be transformed into loyal customers like me, if they received adequate answers to their problems. And allow Execs like Ms Millar & Mr Dippenaar to concentrate on their core line functions. Its nice to know that customer service is still paramount in my favourite retailer PnP. Thank you Pnp, </p>