Excellent service

I am a regular Pick n Pay customer. Using the ASAP app is very convenient for me, especially that I suffer from ill-health. On new year's eve I ordered some groceries on the app. The funds were debited from my account, but I didn't get any confirmation, and the groceries weren't delivered. On new year's day I called Pick n Pay Jubilee Mall. I was fortunate enough to be assisted by one of the supervisors by the name of Annabelle. What a pleasant experience that was!! She explored all avenues to have my problem resolved. She was very polite, understanding, and empathetic. She promised to help me, and she did. Even though I didn't get the groceries (I think there was a problem with the app. After I checked out and paid, the items remained in the trolley), I at least got the money back. I just want to express my sincere gratitude for her help and patience, much appreciated. Keep it up Annabelle, we need more people like you! NB. It wasn't my first time dealing with her, and the previous time she was just as good. Thanks!!