KN
Khanyisa N

1 reviews | Active since Apr 2014

02 Jun 2020, 23:21

Excellent service

On 30/05/2020 I was helped by a lady at customer care for the second time around, who is very patient and hard working even under pressure. I watched her help alot of people whiles busy with my query on the phone patiently waiting on Smart Shopper accounts department. We even had two phone lines running at a time and she was swoping them around speaking to consultants whiles attending to other customers when she was put on hold. This kind of service and work ethic is what upholds PnP's image in a positive manner. The store should be glad to have employees like her. Her name is Lukhanyo if I remember correctly.

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Replies (1)
Pick n Pay
Pick n Pay's reply03 Jun 2020, 11:06
Official
Hi Khanyisa, Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us. We would like to thank you for your valued feedback and for sharing your experience with us. 
 
 Kindly be advised that this has been sent through to management & the relevant store. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team