Excellent Service

I went with my wife to buy some groceries at Pick 'n Pay Centurion Lifestyle Centre. On arrival we went to the Smart Shopper terminals to check for vouchers. On my wife's card there were three vouchers so she hit the Print All button. NOthing printed. We then tried the other machine but the vouchers were no longer on the card. We then tried my card on the 2nd machine. A whole lot of vouchers showed so we hit the Print All button. Nothing happened and then the warning came that the printer was not functioning. We went to Customer Care and were helped by a very helpful and friendly lady who helped us to print the remaining vouchers but could not retrieve those that were now missing from both cards. She then phoned Pamela at Smart Shopper who was extremely professional and assisted us over the last three days with constant feedback up until yesterday when the problem was finally sorted out. WELL DONE PAMELA, you can be proud and Pick 'n Pay well done too. You can be very proud of Pamela.