EW
Elton W

1 reviews | Active since Sept 2009

14 Apr 2019, 11:45

Excellent customer service from Arnold

I have never, during my visits to any grocery store, come across a manager such as Arnold in Pick n Pay Stellenbosch Square. Always visible, always willing to assist, always ready for a chat about anything. He provides excellent customer service and have endeared himself to the surrounding community.

I firmly believe he is the big reason why so many customers return to this store, because they know ,should they encounter any issue, Arnold will be there to assist and he does it in the most friendly and professional manner. He has certainly sorted out many problems of mine. This behaviour of a manager is non-existent in many other large supermarkets.

He has also not been shy to lend any assistance for community projects or fundraising.

I hope Arnold receives recognition for the good work he is doing and for being such an excellent ambassador of the Pick n Pay brand.

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Replies (1)
Pick n Pay
Pick n Pay's reply15 Apr 2019, 16:15
Official
Good day Elton,  Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.  We would like to thank you for your valued feedback, kindly be advised that this has been sent through to management.  We value you as a Pick n Pay customer and are committed to improve continually on our service levels. 
Kind Regards, Vanitha Venketas