JH
Jeannie H
1 reviews | Active since Jan 2010
30 Oct 2019, 12:16
EXCELLENT CUSTOMER SERVICE
Talk about excellent customer service! I logged a query with the Smart Shopper team yesterday regarding vouchers not app**** when I did my shopping. It's probably a small and trivial thing in the bigger scheme of things, but it was important to me. The query was resolved and the points added to my card, in just one day. Well done - there are a few companies that I can (but won't) name who can certainly learn from you on how it's done when it comes to customer service. Thank you for your prompt response and problem solving. Keep up the good work!
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
31 Oct 2019, 12:24Good day Jeannie, Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us. We would like to thank you for your valued feedback, kindly be advised that this has been sent through to management. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Pick n Pay's reply31 Oct 2019, 12:24
Official
Good day Jeannie, Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us. We would like to thank you for your valued feedback, kindly be advised that this has been sent through to management. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team