Excellent Customer Service

Bought a kettle from the store on the 24th of Jan but on the 24th of March it was now not working. Unfortunately for me I lost the slip, however, I had all my facts about when I bought the kettle and how much it was at the time plus I used my debit card to make the purchase. I then called the store and asked to speak to the manager, who is Lionel. Wow, a very humble and understanding Manager he was. He managed to put himself in my shoe. He said I should bring the kettle to the store for inspection and I did just that. By the time I walked out of his store, I was a happy customer.