Excellent Customer Service

I phoned the customer care line to find out why my points had not been transferred from my lost card to my replacement card. I dealt with an employee named Senzeqile. She knew exactly how to transfer my points to my replacement card and did so immediately. She was also able to activate a points voucher that I had used in store but did not reflect in my points balance. She solved both issues immediately and I have not had to take any further action. She was polite, knew exactly what she was doing and was quick and efficient. Thank you for the great service Senzeqile!