1 reviews | Active since Oct 2012
EVERY TIME THE SAME OLD STORY
I SPOKE TO THE MANAGER ON DUTY (BLACK GENTLEMAN) AND INFORMED HIM ONCE AGAIN THERE IS NO MINT ON THE SHELVES, HE CALLED A GUY (THINK HIS NAME WAS ISMAIL) AND HE INFORMED HIM TO TAKE DOWN MY DETAILS AND HE REQUESTED THE GUY TO BRING WITH THE 2 MINT BOXES I AM REQUESTING FROM THE OTHER PICK N PAY BRANCH WHEN HE GOES THERE LATER, THE GUY INFORMED ME HE WILL DROP THE MINT BOXES LATER AT MY HOME, I INFORMED HIM I WILL KEEP THE MONEY READY AND WAIT FOR HIM, UNTIL TODAY HE HASN'T ARRIVED YET, WHEN WE WENT TO THE SHOP ON SUNDAY THERE WERE NO TROLLEY'S, EITHER YOU WAIT ON A TROLLEY TO COME FROM THE OUTSIDE OR GO YOURSELF TO THE PARKING LOT AND FETCH ONE LIKE SOME PEOPLE DID, I JUST TURNED AROUND AND LEFT..I WILL BE LOGGING A COMPLAINT EACH TIME AGAINST THIS BRANCH UNTIL SERVICE DELIVERY TO US IMPROVES AS IT SEEMS MANAGEMENT DOES NOT.
Please accept our apologies for this poor service experience and for any inconvenience caused.
I have escalated this matter to our Western Cape regional office for their attention, and they will be in contact with you shortly.
Kind regards
Wendy-Lee Millar
Customer Care
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Please accept our apologies for this poor service experience and for any inconvenience caused.
I have escalated this matter to our Western Cape regional office for their attention, and they will be in contact with you shortly.
Kind regards
Wendy-Lee Millar
Customer Care
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