SD
Samantha D

1 reviews | Active since Oct 2011

29 Jun 2015, 09:55

Equipment in need of service!

On Saturday morning I went to Pick n' pay Kenilworth centre to do my monthly shopping. Firstly the store layout is awful because you have to jump from one end to another for products that essentially should be grouped together. Hardly any of the specials advertised could be found on the floor. But the worse part is that when I finally cashed out and swiped my card to pay it declined 3 times saying that I had reached my daily withdrawl limit. This is not the first time this has happened at one of your stores, this meant having to leave to go and draw the cash and then come back to pay for my goods, at this point they had moved on to a customer after suspending my till slip, when trying to re-scan the slip so I could pay the till points kept freezing. This meant unpacking all of my groceries and re-scanning them again so I could pay them. After I left the store I realised that I was not asked for my smart shopper card again therefore not only was an hour of my time wasted because of your company's faulty machines I also lost out on U-Count points because I couldn't pay with my card as well as my smart shopper points because my card was not asked for!! SORT YOUR EQUIPMENT OUT!!

0
Replies (1)
Pick n Pay
Pick n Pay's reply30 Jun 2015, 08:26
Official
Hello Wondergirl81,

Please accept our apologies for this awful shopping experience, and for any inconvenience caused.

I have escalated this matter to our Western Cape regional office for their urgent intervention, and they will be in contact with you shortly.

Kind regards
Wendy-Lee Millar
Customer Care
***