Enjoy this one because you deserve it

We bought some twin ply Private Joy toilet paper. The stuff was awful and we complained to the manufacturer, who was not at all helpful. I wrote to Pick n Pay head office, telling them about my problem and recommended they not use this company again.<br> <br> To my surprise they called me into the store and personally apologized saying they had become aware of the problem and that they had also tried to get hold of the management for the product and not found them to be off the standard they wanted. They also replaced the toilet paper, despite me not having the product anymore.<br> <br> This is what consumers want. Apologies for the time wasted and acknowledgement went along way, but I was impressed when they went the extra mile.