MG
Mash G
1 reviews | Active since Aug 2016
19 Mar 2018, 07:40
EMPTY PROMISES
My Review dated the 8th and 16th February 2018 refers.
This is the third time I am posting a review on the same concern. This was the assurance I had received from Pick n Pay. But still they have not honoured their promise.
Hi Masheera,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
We are busy addressing your complaint with the Smart Shopper Team. Please allow 7-10 working days for the points to be loaded to your card.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Vanitha Venketas
When will I receive my points Pick n Pay? DAMN *****
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Pick n Pay's replyOfficial
19 Mar 2018, 10:29Good day Masheera,
Please accept our apologies for the delay in response.
We have done a follow up with the Smart Shopper team and have been advised that 23 762 point were loaded to your Smart Shopper Card on 14.03.2018.
Please check your points balance on your card.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Pick n Pay's reply19 Mar 2018, 10:29
Official
Good day Masheera,
Please accept our apologies for the delay in response.
We have done a follow up with the Smart Shopper team and have been advised that 23 762 point were loaded to your Smart Shopper Card on 14.03.2018.
Please check your points balance on your card.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,