EMPTY BOX WITHOUT TEEJEL GEL

Im so disappointed with this shocking service delivery.

I ordered online and received my delivery however the box that was supposed to have teejel gel in it was empty.

I immediately phoned ***0 to report it. The lady I spoke to said she would escalate the matter. She asked if I could hold 2 minutes, told her I'd prefer if she called me back, which she did.

Her name was what sounded like Alex or Alice.

She was very professional and spoke politely.

When she phone me back she told me that they told her that they don't do redeliveries for one item but if it had been more then only would they be able to do deliver it.

My point is who checks the items that are being packed. It's a small box and so light that whoever picked it up to put in packet could feel its empty. Don't items get checked before packing?

I'm a pensioner and R59.99 is a fair amount of money to me.

I really need that teejel gel for my gums because I had my dentures tightened and my gums are sore and swollen.

Now I have to wait until I get paid again to reorder the gel while I suffer.

Did tell her I was going to Hellopeter.