Employees not well informed on Black Friday Specials

I know that it gets crazy just before Black Friday. Everyone wants to get their hands on that perfect deal. That is why my husband phoned Pick n Pay Hypermarket in Brackenfell on Tuesday 20 November, as we saw they had an excellent deal on a Xbox One. He asked if we can buy it online, and was informed it will be available to purchase online.

So come this morning 00h00, we logged on, and low and behold, no Xbox One to buy online. My husband went to the store later, but they were sold out already.

I know it is now too late, as I have had to go and buy an Xbox One at another store. But please educate your employees to be well informed when receiving queries like this.

We would not have mind going to the store early, if we knew that was the only option. But now we lost a very good deal, as we trusted the information provided by the store.