Employee spreading untrue claims of theft

Dear Pick n Pay Clothing

Herewith a complaint against an employee of Pick Pay Clothing Store in Malmesbury (De Bron Centre). This specific employee is spreading untrue statements of theft about a customer and this has been going on since January 2021. According to the employee the customer stole scrunchies at the shop and has been spreading this rumor to other employees in the centre for the purpose of alerting other shops. We went to the Pick n Pay Clothing store manager to have a meeting with the specific employee and accused customer, and was informed by the Manager that she and the area manager is not able to assist us, we should lay a complaint through the customer contact centre. The store manager also advised us to visit the employee at home and not in the store. We did as advised regarding the contact centre, but with no feedback from the contact centre. This false accusation is tarnishing the image/ professional reputation of the customer and with the attitude of the store manager, it is clear that both the employee and store manager are reluctant to meet with the customer and this might need urgent intervention by laying a formal complaint at the Police station against the employee.

We kindly request for Pick n Pay Clothing head office to intervene, for a consultation/ mediation session with the employee and the customer, before formal action it taken by the customer.