LB
Lilly B

1 reviews | Active since Jan 2019

29 Jan 2019, 10:24

Embarrassing business economics

Pick n Pay, Gonubie, East London. Just a complete embarrassment! How this franchise is even still running is beyond me! The the whole two cashiers they have for such a massive store are lazy, unmotivated, unfriendly and lethargic. The supervisor is a total joke, he blatantly laughs in your face when you log a complaint and when reported to management nothing happens. Their stock is never consistent. they have not had energy drinks for three weeks now, no seeded rolls for over a month and the fruit/vegetable fridge is more often than not barren even after many reports/ complaints about empty shelves and fridges. It feels like I'm shopping in Zimbabwe!!! Pick n Pay should be embarrassed, the owner should really just close down because all they are achieving now is a bad reputation, did none of them take basic business economics at school?Please stop wasting your time and ours and close down, you're making yourself look like a fool. You must know it is terrible when I would rather drive 3km in peak hour traffic to spar before I shop from your store that is one street away. Stop being greedy and train your staff and your management to run a professional business!!! sies man

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Replies (1)
Pick n Pay
Pick n Pay's reply29 Jan 2019, 11:20
Official
Good day  Lilly, 

Thank you for choosing Pick n Pay & taking the time to address your concerns with us. Please accept our apologies for any inconveniences caused to you and fo the poor service experience. We view this incident in a very serious light, we are busy addressing this with our management team.  We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
Kind Regards, Pick n Pay Team