1 reviews | Active since Sept 2016

23 Apr 2018, 16:04

Embarrased at Pick n Pay

On Saturday the 21st of April I went to the Pick n Pay Hyper at Eastrand mall to collect some pots under the sticker collection promotion that they are currently running. I was under the impression that i could collect two pots using the same card & i must admit it was my fault that i neglected to read the terms & conditions. However the cashier that had given us the card had also not told us that we can only redeem one pot per card. Upon getting to the kiosk i was then informed on how it works & i then tried to inform the lady at the counter about what i had been told earlier by the cashier but she would have none of it. I then asked her if she could give me back my card so i could get the other pot instead at which she rudely responded no. I'm not one who likes arguments or making a scene but I tried to argue with her but then another man who is also an employee jumped in & i was outnumbered. I'm disappointed at how rude those two were to me & all this in front of my toddler who i had with me which left me feeling so small & embarrassed. I don't think I'll be visiting this store anytime soon.

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Replies (1)
Pick n Pay
Pick n Pay's reply24 Apr 2018, 08:36
Official

Good day Victoria,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received at the Hyper Boksburg store.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas