ELETRICITY TOKEN NOT WORKING

I bought electricity via mobile money and received a token.<br> <br> when i tried to load it onto my meter it did not work. called Mobile Money for assistance they said to contact my service provider which is The Meter Man and i did. They checked their system and picked up all other transactions that were made to my meter number correctly except this one. The is no such transaction does not exist. Mobile money says the is nothing to do with this. <br> <br> I have had such problems with FNB and this was sorted between FNB and The service provider. <br> <br> Now i do not know what i need to do anymore