CM
Chervonne M
1 reviews | Active since Sept 2022
17 Sept 2022, 22:50
Egg shells found in cake
I found egg shells in a cake loaf that I bought from pnp. very unhygienic , quality check should have been done. This is terrible for such a big business
Helpful (0)
Replies (3)0
Replies (3)
Pick n Pay's replyOfficial
18 Sept 2022, 09:43Hello Chervonne,
Thank you for your reaching out to Pick n Pay Customer Care team. We sincerely apologize for the delay in our response. Please accept our apologies for the condition in which the Cake were sold to you and for the inconvenience caused to you. This is not the type of product quality we provide our customers with. We aim to give our customers the best quality products and produced goods. Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund. Alternatively you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.
Your personal information required:
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
Thank you for your reaching out to Pick n Pay Customer Care team. We sincerely apologize for the delay in our response. Please accept our apologies for the condition in which the Cake were sold to you and for the inconvenience caused to you. This is not the type of product quality we provide our customers with. We aim to give our customers the best quality products and produced goods. Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund. Alternatively you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.
Your personal information required:
- Smart shopper card:
- Date of purchase:
- Best before:
- Barcode of the product:
- Production date:
- Batch number:
- Amount of items purchased:
- Amount of items bad/ off:
- Returning the product back to the store: Yes or No
- Price paid:
- Pictures:
- Slip of purchase:
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 Sun & public holidays: 09:00-17:00.
Thank you so much for choosing PnP.
I hope that you have a lovely day.
Kind Regards,
Best regards,
Pick n Pay's reply18 Sept 2022, 09:43
Official
Hello Chervonne,
Thank you for your reaching out to Pick n Pay Customer Care team. We sincerely apologize for the delay in our response. Please accept our apologies for the condition in which the Cake were sold to you and for the inconvenience caused to you. This is not the type of product quality we provide our customers with. We aim to give our customers the best quality products and produced goods. Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund. Alternatively you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.
Your personal information required:
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
Thank you for your reaching out to Pick n Pay Customer Care team. We sincerely apologize for the delay in our response. Please accept our apologies for the condition in which the Cake were sold to you and for the inconvenience caused to you. This is not the type of product quality we provide our customers with. We aim to give our customers the best quality products and produced goods. Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund. Alternatively you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.
Your personal information required:
- Smart shopper card:
- Date of purchase:
- Best before:
- Barcode of the product:
- Production date:
- Batch number:
- Amount of items purchased:
- Amount of items bad/ off:
- Returning the product back to the store: Yes or No
- Price paid:
- Pictures:
- Slip of purchase:
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 Sun & public holidays: 09:00-17:00.
Thank you so much for choosing PnP.
I hope that you have a lovely day.
Kind Regards,
Best regards,
CM
Chervonne M's updateReviewer Update
18 Sept 2022, 14:44 Did not use my smart shopper , I have pictures of slip and product that I will email to customer care with my email being ***
- Date of purchase: 17 September 2022
- Best before: 19 September 2022
- Barcode of the product: ***
- Production date: 17 September 2022
- Batch number: NA
- Amount of items purchased: 7
- Amount of items bad/ off: 1
- Returning the product back to the store: Yes or No , already threw it away
- Price paid: R29,99
CM
Chervonne M's update18 Sept 2022, 14:44
Reviewer Update
Did not use my smart shopper , I have pictures of slip and product that I will email to customer care with my email being ***
- Date of purchase: 17 September 2022
- Best before: 19 September 2022
- Barcode of the product: ***
- Production date: 17 September 2022
- Batch number: NA
- Amount of items purchased: 7
- Amount of items bad/ off: 1
- Returning the product back to the store: Yes or No , already threw it away
- Price paid: R29,99
Pick n Pay's replyOfficial
19 Sept 2022, 09:11Hello Chervonne, Thank you for responding with the required information. Your co-operation is much appreciated. We do apologize for any delays, please do have patience in this regard as there might be high volumes of escalations. Kindly note that we have escalated your complaint to our Corporate Brands team. Once your complaint is received, it will be assigned to a Food Technologist who will investigate things further. For your records, please see reference number -***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal. Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
The Pick n Pay Team
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
The Pick n Pay Team
Best regards,
Pick n Pay's reply19 Sept 2022, 09:11
Official
Hello Chervonne, Thank you for responding with the required information. Your co-operation is much appreciated. We do apologize for any delays, please do have patience in this regard as there might be high volumes of escalations. Kindly note that we have escalated your complaint to our Corporate Brands team. Once your complaint is received, it will be assigned to a Food Technologist who will investigate things further. For your records, please see reference number -***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal. Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
The Pick n Pay Team
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
The Pick n Pay Team
Best regards,