Efficient, Selfless Customer Service

I went to Pick 'n Pay Diepkloof Square at around 14:00 on Friday 22 January 2016 where I dropped off my grocery bag at the Parcel Counter before entering the store. When I arrived home I realised my phone which I had assumed was at the bottom of my grocery bag was missing. I went to Pick 'n Pay the next day at 09:00 to retrieve it where the security guard at the door referred me to the Customer Service counter where I met Liziwe who was at the time busy attending something. I explained my predicament to her where she promptly dropped what she was doing and engaged her colleagues from the lady at the parcel counter to management as well as the security guard operating the CCTV footage. I waited roughly 10 minutes while they checked CCTV footage for me, Liziwe asked me probing questions to help me recollect info. The CCTV footage showed nothing unbecoming with my parcel. I went to check at another store at Diepkloof Square that I had frequented, they had my phone as it had fallen out of bag as I left the store. I am impressed by Liziwe's Customer Service and greatly appreciate that of her colleagues. Kudos to Pick 'n Pay Management for putting together an efficient, well-trained team