Ebucks missing opportunity

I was not born in SA, but I do have a south African ID, however when I naturalized my ID number changed with the last 3 digits from 183 to 084. I had my smartshopper card with my old ID and my new ID reflects on fnb, so with the partnership of fnb and pick n pay my details do not match. I called pick n pay to see if I could update my ID number however the process is too lengthy and too administrative, therefore I have chosen not to benefit from this initiative. I feel some people are also in my situation and if pick n pay does not address this effectively they will loose a big market share as people will find other partners to spend their ebucks. I hope something is done to address this concern. Just to add that the client service staff at your Northgate branch were not helpful.