DUMB STAFF

<p>PnP staff have NO IDEA as to what they are meant to DO, and how to assist the Customers. I did a return last week-the product UNOPENED/UNUSED-IN ORIGINAL SEALED PACKAGING AND with a TILL SLIP, and yet it took me more than 1 hour to get my REFUND?????????????????????????? NO REGARD FOR THE CUSTOMERS TIME AT ALL! On Sunday, i was shopping and when i enquired of the SMART SHOPPER "MAGAZINE"-as with all the previous months, the staff stated that PnP would send me a Voucher to be printed - that was for the Magazine......?!? But the MAGAZINE Is quite CLEAR: "SMART SHOPPERS" QUALIFY FOR THE MAGAZINE-yet the staff are TOTALLY unaware of how ANY of PnP systems / promotions/ vouchers/magazines etc"work". can you please stop torturing US, Customers? And train your staff ?</p>