Due a refund, almost a month overdue after multiple requests
I am due a refund and after multiple phone calls and emails since 19 June, I am yet to receive the refund. The last call I made was on Thursday 11 July to the online shopping help line and I was assured that I would be called back, but I am yet to receive a call. Please assist, I don't know what else to do.
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Pick n Pay's replyOfficial
16 Jul 2019, 14:29Good day Meg ,
Thank you for choosing Pick n Pay & taking the time to address your concerns with us. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Online Management Team and will revert once feedback is received. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to address your concerns with us. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Online Management Team and will revert once feedback is received. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply16 Jul 2019, 14:29
Official
Good day Meg ,
Thank you for choosing Pick n Pay & taking the time to address your concerns with us. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Online Management Team and will revert once feedback is received. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to address your concerns with us. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Online Management Team and will revert once feedback is received. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team