Drivers getting lost and returning your essentials

Im sooooo very disappointed with PicknPay Asap Daveyton...The drivers they use are very very rude..Just now I placed an order and as usual the driver got lost and as they always proudly do...he returned my order to the shop I asked him how can he go that when he did not come to the address that I put on the app upon ordering...He told me he has no time to bring my order coz he waited more than 10 minutes..And I ask where coz I've also been waiting outside my gate for 20 mins already and yours nowhere to be seen ... rudely so he tells me he is returning my order of things that I really need to the shop that's it...I'm unwell and I used their service for convenience which is such an inconvenience for now they won't send someone else to deliver better yet the money that I paid with is to be refunded back into my account after 3-7 working days...that was all I had now I don't have extra I have kids that go to school whom I have to pack lunch for...which is what I had also ordered...I'm not being xenophobic or discriminating but it's their foreign drivers who in most cases do this and they won't admit they are lost and they won't listen to what you're trying to tell them...And they call via WhatsApp you can not call via WhatsApp when you do deliveries you have to call directly on the phone not WhatsApp...now I don't have food until I get refunded....