Driver negligence

I am writing to formally report a serious issue regarding my recent delivery. The assigned driver delivered my paid order to the wrong person, forcing me to retrieve my items from my neighbor's house. This is entirely unacceptable.

When I confronted the driver about this error, I asked why he did not call to confirm delivery, and his response was that he hooted. I further inquired about the name on the delivery slip, which he confirmed was my name. However, he proceeded to hand over the package to someone who clearly stated they were not me.

Additionally, the app failed to notify me in real time that my order was on its way. It was only after I retrieved the delivery that the app finally indicated that the driver was en route. This lack of communication and oversight contributed to the confusion.

The most responsible course of action would have been for the driver to return the package to the store instead of leaving it with an incorrect recipient. His approach was careless, and his unprofessional attitude when confronted about the mistake was unacceptable.

I expect Pick n Pay to take this matter seriously and ensure that such negligence does not happen again. Kindly address this issue and ensure that this driver does not deliver to my address in the future. I trust that Pick n Pay values its customers enough to resolve this promptly.

I appreciate your swift attention to this matter. Please confirm receipt of this complaint and inform me of any corrective actions taken.