Driver ignored me, took my order, and now I must wait days for a refund

I’m honestly so disappointed with the service I got from Pick n Pay ASAP Springs Mall today.

I placed an order using my last money because I needed groceries urgently after work. When the driver arrived, he just hooted and drove off without even trying to call me. The frustrating part is that I was literally behind him trying to stop him with my car, and he could clearly see me, but he still ignored me and left with my order.

What makes this worse is that he marked the order as undelivered when he never even made a proper attempt to contact me. I order quite often and drivers usually call if no one comes out, so I really don’t understand why this driver didn’t do the same.

I contacted customer service immediately asking them to please re-deliver the order because I still needed the groceries, but instead I was told I must wait 3–5 working days for a refund.

So now I’m left with no groceries and no money because of poor service that was completely out of my control. This whole situation has been extremely frustrating and inconvenient, especially because I genuinely depended on that order.