HS
Herman S
1 reviews | Active since Aug 2015
16 Dec 2017, 10:11
Driver cant find address
I am spending an inordinate amount of time assisting Pick n Pay online, and the Pick n Pay Goodwood driver, find an address. One would imagine that drivers that know the area are employed, or that free resources like Google maps are used. Very unpleasant and disconcerting that one's money is taken but delivery is not guaranteed
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Pick n Pay's replyOfficial
18 Dec 2017, 09:09Good day Herman,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light. We are busy addressing this with our logistics team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Pick n Pay's reply18 Dec 2017, 09:09
Official
Good day Herman,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light. We are busy addressing this with our logistics team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,