CK
Charmaine K
1 reviews | Active since Oct 2010
13 Aug 2019, 16:25
Dried Out Ham
I contacted Pick 'n Pay Customer Care via their website and no one responds. I bought Ham at Pick 'n Pay primrose and the bottom slices at the edges was all dried out. That is disgusting. I thought that when you buy cold meats at Pick 'n Pay it is cut freshly but I thought wrong. How can they serve this type of food to people? This was one of my favorite Pick 'n Pays but these days I would rather go somewhere else.
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Pick n Pay's replyOfficial
14 Aug 2019, 10:55Good day Charmaine,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality.
Please respond to our email address: *** with the following details, in order for us follow up your complaint appropriately with the relevant PnP personnel or supplier we require the following additional information.
Title:
Full name and surname:
Cell phone number:
Email address:
Postal or residential address:
Smart shopper card number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality.
Please respond to our email address: *** with the following details, in order for us follow up your complaint appropriately with the relevant PnP personnel or supplier we require the following additional information.
Title:
Full name and surname:
Cell phone number:
Email address:
Postal or residential address:
Smart shopper card number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Best regards,
Pick n Pay's reply14 Aug 2019, 10:55
Official
Good day Charmaine,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality.
Please respond to our email address: *** with the following details, in order for us follow up your complaint appropriately with the relevant PnP personnel or supplier we require the following additional information.
Title:
Full name and surname:
Cell phone number:
Email address:
Postal or residential address:
Smart shopper card number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality.
Please respond to our email address: *** with the following details, in order for us follow up your complaint appropriately with the relevant PnP personnel or supplier we require the following additional information.
Title:
Full name and surname:
Cell phone number:
Email address:
Postal or residential address:
Smart shopper card number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Best regards,