AC
Ailsa C

1 reviews | Active since Aug 2011

03 Aug 2020, 16:00

Dreadful service

Sunday the 25th I had things to do at Northgate shopping centre and decided that I as I was there, I would go to Pick 'n Pay, even though I had vowed never to go there again i(n fact have not been in there for about 5 years) as, in my opinion, their service has always been poor. Well, some things never change! At the fruit and vegetable section, there were no plastic packets at most of the areas and two staff ladies were chatting away to each other where they weigh the fruit and vegetables. Even after I said "good morning" I got no response or even a smile. Unfortunately I had to go there twice and the reaction was exactly the same including on both occasions the one lady actually touched my hand when giving me my packet. During the Covid-19 pandemic this is not a good thing at all. Standing in the queue, two staff members bumped into me going passed. Once again, what about keeping your distance. The next teller to the one I was waiting at opened but she said I had to wait where I was and allowed the gentleman behind me to go to her. Then, the butchery has not put the bar code on the persons meat in front of me and we had to wait. This took ages!!! Easily 20 minutes. I was in that shop for nearly two hours and only had two parcels. No wonder they had to shut the shop due to Covid. Very unfriendly, no distancing from their customers! I will never go into that branch ever again and will and have told everyone I know about the experience. Really bad service. Unfortunately, a lot of people feel the same about this branch.

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