Dreadful And Disgusting Behavior.

One of the most dreadful experiences, I've ever had at Pick n Pay Liquor at the KwaDukuza Mall. My mother and I arrived at the store and we had to constantly ask for help, there was no one able to come assist us. She went to the till and the cashier by the name of Zaheera was extremely rude and abrupt towards us. She was stubborn, didn't greet us and conducted herself in such an unprofessional manner. We asked for two Hunters Gold packs as it was on promotion, I went to the fridge and there was only one pack there, I informed the cashier that there was only one, please get another from the back. She told me to go get it myself, I told her I'm a customer and cannot enter your freezer or back areas. She told her staff members and security that I want the product but don't want to go to the back area and get it myself. As someone that's been in retail management and customer service for over 15 years, this isn't the service you should be providing to your customers. It was humiliating and we were treated so poorly. There were other customers looking at us as she was telling her staff members that I need to go get the pack myself from the back if I want it. I refused, because as a manager myself, I'm aware that customers are NOT ALLOWED in the back areas or freezer of stores because it's prohibited for staff members only. Please do better, every customer should be treated with respect and assistance should always be provided.