drawing cash at tills in Pick 'n Pay...not possible.

Big sign up at every till at Pick 'n Pay on William Nicol, Sandton: "Draw cash from your bank account at any till. Safe - Secure - Save on bank fees." Great initiative! Or so I thought... But Mr PnP, you are making a promise that you are seldom able to keep, and I resent this for the following reasons: 1, The cashier seldom has enough cash in the till for me to draw. And I'm not talking about huge amounts here - usually R500. 2. Draw from "any" till? That's a good one. I usually end up being pushed from pillar to post until they find a till that has enough cash to cover my measly R500. 3. It is grossly unfair to your front-liners, i.e. your cashiers, who have to put up with customers moaning and *****ing (and I'm one of the nice ones) when Pick 'n Pay's poorly thought out initiative denies the staff the ability to make good on the organisation's promise.

So. Think it through properly guys. Plan properly. Maybe a second float for cash withdrawals (especially as many customers pay by card)?. Don't make an offering/advertise an initiative that you cannot support due to poor planning and infrastructure.

And please, please, don't give me excuses. I've heard them all. Just fix it. Or stop the false advertising.