TR
Tauheer R
1 reviews | Active since May 2019
27 Aug 2019, 08:00
Doughy Donuts
We are avid fans of one of the flagship Family stores in Cape Town -Pick n Pay Observatory so much that we always buy our cakes there we love the glazed donuts or let me repeat loved the glazed doughnuts not anymore -donuts have a doughy taste and its so hard almost to the effect that it has been in the freezer too long before being thawed out and warm ,glazed and served to unsuspecting customers I love the store but the doughnuts is off putting and we spend in excess of over R1000 in bakes from pick n pay sounds like a little to you but its a big deal to me.This mornings bakes exaactly the same-had a previous issue with them with my fish which was off and i'm about 5 minutes drive from them and no one ever bothered to offer a different meal so yes faith in PNP OBS needs a boost
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Replies (3)
Pick n Pay's replyOfficial
27 Aug 2019, 10:59Hi Tauheer,
Thank you for contacting us & taking the time to share your experience with us.
We appreciate your feedback to enable us to improve on our services and products to our customers however in order for us to follow up on your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information:
Title:
Full name and surname:
Postal or residential address:
Smart shopper card number: Email address : Contact number :
Name of the product:
Bar code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No): No
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible and forward your information to *** to enable our team to pass this information on to our Corporate Brands Team for investigation.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
We apologize sincerely for the inconvenience caused by Pick n Pay.
Kind regards,
The Pick n Pay Team
Thank you for contacting us & taking the time to share your experience with us.
We appreciate your feedback to enable us to improve on our services and products to our customers however in order for us to follow up on your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information:
Title:
Full name and surname:
Postal or residential address:
Smart shopper card number: Email address : Contact number :
Name of the product:
Bar code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No): No
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible and forward your information to *** to enable our team to pass this information on to our Corporate Brands Team for investigation.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
We apologize sincerely for the inconvenience caused by Pick n Pay.
Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply27 Aug 2019, 10:59
Official
Hi Tauheer,
Thank you for contacting us & taking the time to share your experience with us.
We appreciate your feedback to enable us to improve on our services and products to our customers however in order for us to follow up on your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information:
Title:
Full name and surname:
Postal or residential address:
Smart shopper card number: Email address : Contact number :
Name of the product:
Bar code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No): No
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible and forward your information to *** to enable our team to pass this information on to our Corporate Brands Team for investigation.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
We apologize sincerely for the inconvenience caused by Pick n Pay.
Kind regards,
The Pick n Pay Team
Thank you for contacting us & taking the time to share your experience with us.
We appreciate your feedback to enable us to improve on our services and products to our customers however in order for us to follow up on your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information:
Title:
Full name and surname:
Postal or residential address:
Smart shopper card number: Email address : Contact number :
Name of the product:
Bar code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No): No
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible and forward your information to *** to enable our team to pass this information on to our Corporate Brands Team for investigation.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
We apologize sincerely for the inconvenience caused by Pick n Pay.
Kind regards,
The Pick n Pay Team
Best regards,
TR
Tauheer R's updateReviewer Update
27 Aug 2019, 11:13Thank you for the response
The glazed foughnuts is made daily so best before date is on the same day purchased and no i stay about 25 km's away from the shop and it wouldnt make sense in me driving so far to take it back goods was purchased Friday morning as we had a conference at the the medical facility next to Pick n Pay goods purchased Friday 23rd and it was 3 dozen dougnuts in total postal adress is 160 Sir Lowry Road Buchanan Square Woodstock c/o Future Managers my name is Tauheer van Rooyen telephone number ***
The glazed foughnuts is made daily so best before date is on the same day purchased and no i stay about 25 km's away from the shop and it wouldnt make sense in me driving so far to take it back goods was purchased Friday morning as we had a conference at the the medical facility next to Pick n Pay goods purchased Friday 23rd and it was 3 dozen dougnuts in total postal adress is 160 Sir Lowry Road Buchanan Square Woodstock c/o Future Managers my name is Tauheer van Rooyen telephone number ***
TR
Tauheer R's update27 Aug 2019, 11:13
Reviewer Update
Thank you for the response
The glazed foughnuts is made daily so best before date is on the same day purchased and no i stay about 25 km's away from the shop and it wouldnt make sense in me driving so far to take it back goods was purchased Friday morning as we had a conference at the the medical facility next to Pick n Pay goods purchased Friday 23rd and it was 3 dozen dougnuts in total postal adress is 160 Sir Lowry Road Buchanan Square Woodstock c/o Future Managers my name is Tauheer van Rooyen telephone number ***
The glazed foughnuts is made daily so best before date is on the same day purchased and no i stay about 25 km's away from the shop and it wouldnt make sense in me driving so far to take it back goods was purchased Friday morning as we had a conference at the the medical facility next to Pick n Pay goods purchased Friday 23rd and it was 3 dozen dougnuts in total postal adress is 160 Sir Lowry Road Buchanan Square Woodstock c/o Future Managers my name is Tauheer van Rooyen telephone number ***
TR
Tauheer R's updateReviewer Update
05 Sept 2019, 13:04The audacity to ask for info and never to respond what a waste of data -Pick n Pay is at the top of my list as to where not to buy fresh produce
TR
Tauheer R's update05 Sept 2019, 13:04
Reviewer Update
The audacity to ask for info and never to respond what a waste of data -Pick n Pay is at the top of my list as to where not to buy fresh produce