Double the difference refund not app**** correctly by a Manager.

<p>Double the difference policy is NOT being app**** correctly at Walmer Park. Spoke to Nathalie the Customer Service Manager. Policy clearly states if item scans at higher price at till that you would receive item at marked price PLUS double the difference Item marked at R31. Scanned at R34. Amount refunded by Nathalie totalled R6. Should have been R9. When I asked her what she regarded as 'the marked price' she said that was the scanned (higher) amount ???? Nathalie was adamant that she was correct but a couple of months ago this policy WAS being app**** correctly at Walmer Park. Mind boggling that a manager does not understand the company policy correctly. I would appreciate your feedback. Thank you. </p>