Double the difference policy incorrectly app****

Absolutely fed up with the service received at refund counter. It is beyond belief that the double the difference policy is STILL not being app**** correctly despite my speaking to the supervisor Yvonne at least 6 times this year AND a number of times LAST YEAR !! <br> <br> Yvonne will only refund \double the difference"flatly refusing to refund the difference between the scanned price & the marked price on the item purchased. Your policy board is placed immediately in front of the refund counter and despite asking her and her staff to read the notice they still claim they are right. <br> <br> Pick n Pay at Walmer Park (just up the road) DO apply the policy correctly & I suggest that someone from Walmer Park visits Yvonne and puts her and her staff on the right track. <br> Yvonne definitely needs training in the policy and also in her customer relations skills that are sadly lacking. . I did get the correct refund eventually after demanding to see the Manager - it took about 20 minutes and a lot of shouting - totally avoidable if Yvonne and her staff would only do their job properly. """