Double the difference Policy

<p>What is the use of your double the difference policy if your staff don't enforce it? Today was the second time that the supervisor of PnP New Redruth, Nomvuso, hasn't followed PnP's Policy. I had to call her back and ask her what about your price policy, after she subtracted the difference between the scanned price and shelf price and walked off. Only then did she say and I quote: " I will call the manager, ha ha sorry ". What is the use of your double the difference policy if a supervisor has this "don't care" attitude? I thought that Customer service is PnP's top priority? If I hadn't mentioned it she wouldn't have given me Double the difference. Just to compare, at Woolworths New Redruth, I once bought a product with a scan/shelf difference and the LADY WORKING THE TILL explained to me their policy, I never knew they had one, and immediately called the manager to rectify the problem according to their policy. </p>