Double the difference??
P&P has a policy, if the scanned price is different to the advertised price, you get double the difference back. Usually the difference is a couple of Rands at the most, so WHO will complain, stand in line, fill in forms, check barcodes etc for some 'pocket money?" Only me I guess... I bought toiletpaper and specifically looked at the price for a single one, which in this case was R 3,--. Coming home, I realised that the scanned price was R 32,95 for 10. I overpaid R 3,--. I brought my till slip the next time I was in the shop and they got the pricetag from the article, which said R 29,95(or 29,99 I don't remember those cents) and it still scanned R 32,95. Now they wanted the barcode of my purchase to compare the barcode on the shelf! Of course I didn't bring that, as I had already delivered it to the tennisclub. Supervisor was involved, but I didn't get my double the difference. They should take a leaf out of WW book, you get the item free if the scanned price is wrong! PR is not their strong point, what is R 6,-- to P&P? I instead got myself a pensioners card from SPAR Retail Crossing. EVERY day is pensioner's day with 5% discount. P&P smartshopper gives you 1/2 %. Guess where I will start shopping!!
Helpful (0)
Replies (4)0
Replies (4)'s updateReviewer Update
29 Sept 2017, 06:11I forgot to mention that this was Pcik & Pay Clearwater
's update29 Sept 2017, 06:11
Reviewer Update
I forgot to mention that this was Pcik & Pay Clearwater
's updateReviewer Update
29 Sept 2017, 06:46How many people have overpaid for this article???
's update29 Sept 2017, 06:46
Reviewer Update
How many people have overpaid for this article???
Pick n Pay's replyOfficial
29 Sept 2017, 11:30Good day Adrie,
Thank you for taking the time to write to us regarding your experience.
Please accept our apologies for any inconveniences caused to you.
Kindly take note that Double the Difference only works if you are at the store and not once you leave the store and return. Please feel free to view the T's & C's by clicking on this link.>> http://www.picknpay.co.za/general-detail/customer-services
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,
Pick n Pay's reply29 Sept 2017, 11:30
Official
Good day Adrie,
Thank you for taking the time to write to us regarding your experience.
Please accept our apologies for any inconveniences caused to you.
Kindly take note that Double the Difference only works if you are at the store and not once you leave the store and return. Please feel free to view the T's & C's by clicking on this link.>> http://www.picknpay.co.za/general-detail/customer-services
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,
's updateReviewer Update
29 Sept 2017, 12:58Good day Vanitha,
This is a poor excuse . I check my prices when I get home and NOT in the shop. Who does?? I am the one who is keeping you on your toes to let you know if prices are wrong so you can change it. I have had so many times NO as an answer from P&P, that I shop less and less at P&P. For the vitality discount I had already changed the preferred partner to WW. All my healthy foods I buy at WW. Yesterday I did shopping at the SPAR to the amount of R 615,--. P&P lost because of R 3,--!!
's update29 Sept 2017, 12:58
Reviewer Update
Good day Vanitha,
This is a poor excuse . I check my prices when I get home and NOT in the shop. Who does?? I am the one who is keeping you on your toes to let you know if prices are wrong so you can change it. I have had so many times NO as an answer from P&P, that I shop less and less at P&P. For the vitality discount I had already changed the preferred partner to WW. All my healthy foods I buy at WW. Yesterday I did shopping at the SPAR to the amount of R 615,--. P&P lost because of R 3,--!!