Double smart shopper points promised-not delivered
False advertising. I received this sms promising double points and spent R1454.70 at Pick and Pay. I did not get double points but received a voucher for my NEXT shop. I have been on the phone to Smart (?) shopper three times today and cannot get any one to understand that the message they communicated to me is maybe not what they intended. Can anyone else see my point of view?<br> <br> Smart Shopper, swipe your card & GET 2X POINTS on your whole shop. Voucher on till slip. Excludes PnP coastal region stores. Ends 31 May. SMS STOP to opt out<br>
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Replies (1)Pick n Pay's replyOfficial
26 May 2015, 11:12Hello matron,
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number :***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number :***
Pick n Pay's reply26 May 2015, 11:12
Official
Hello matron,
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number :***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number :***
