RP
Rudie P
1 reviews | Active since Jun 2015
29 Jun 2015, 07:42
Double deduction of Savings account
Good day Hallo Peter,<br> <br> On Saturday (27'th of June) i bought at Pick 'n Pay Cradlestone some items to the value of R 122.47. I paid with my card and the sms notification confirmed that it went off on my account at Capitec. I received another Notification this morning (29'th of June) stating that another R 122.47 went off and i was charged a second time!<br> <br> So i paid R 244.94 excluding bank costs. I did email my bank with the details. They MUST repay me with the amount as i cant afford to pay double for items!<br> <br> Kind regards<br> Rudie
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Replies (1)Pick n Pay's replyOfficial
30 Jun 2015, 08:09Hello Rudietrivium,
Please accept our apologies for this incident, and for any inconvenience you have experienced.
I have escalated this matter to our Gauteng Regional office for their urgent attention, and they will be in contact with you shortly.
Kind regards
Wendy-Lee Millar
Customer Care
***
Please accept our apologies for this incident, and for any inconvenience you have experienced.
I have escalated this matter to our Gauteng Regional office for their urgent attention, and they will be in contact with you shortly.
Kind regards
Wendy-Lee Millar
Customer Care
***
Pick n Pay's reply30 Jun 2015, 08:09
Official
Hello Rudietrivium,
Please accept our apologies for this incident, and for any inconvenience you have experienced.
I have escalated this matter to our Gauteng Regional office for their urgent attention, and they will be in contact with you shortly.
Kind regards
Wendy-Lee Millar
Customer Care
***
Please accept our apologies for this incident, and for any inconvenience you have experienced.
I have escalated this matter to our Gauteng Regional office for their urgent attention, and they will be in contact with you shortly.
Kind regards
Wendy-Lee Millar
Customer Care
***
