Double debit of account

My experience has been really back with the asap service. First they used to get my orders wrong and then I am inconvenienced and have to wait on the correct products and collection or credits. And all you get is an apology mail. Now they have been double debiting my account again. I placed an orders twice in the last few days and it happened on both occasions. No response to my initial mail sent!!!! I am so super annoyed at this inconveniences