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ronel.holtz ronel.holtz
1 reviews | Active since May 2017
20 Dec 2022, 15:26
Double check and refuse to accept the total order to Pick n Pay if there is any damaged goods
Second time round PicknPay asap delivers my groceries with broken eggs in the parcel. Takes me three days to report this matter to them only to be asked " what would you like us to do? Send you a PROMO CODE ? " so now it is my decision, I accept the promo code just to get the matter resolved, I send them the photos of broken eggs, 7 out of a 18 pack tray, and my fresh vegetables, my other groceries and everything else full of broken raw egg. Their resolution to this,... a R10 promo code since they only now give a code pro rata the fact only " some" eggs are now unusable. So I am now waiting for them to let me know where I could shop and pay R10 for even a half of dozen of eggs.
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ronel.holtz ronel.holtz's updateReviewer Update
21 Dec 2022, 16:00So you solution is an email to tell me I must take the broken eggs and the damaged vegetables that is 5 days old in my car to the relevant supermarket to exchange it? Uhm who keeps smelly broken eggs and cartons in their kitchen for 5 days ? And why would I want to load that mess in my car so my car can smell, and then spend my time and fuel to go and exchange this mess you delivered? Then I might as well do all my shopping in store and NOT use your ASAP service at all?
So I will be doing just that, not use your service and use another super market to deliver my goods? Then I will still have the convenience as well as decent client service and you don't need to deal with my complaints in future.
So I will be doing just that, not use your service and use another super market to deliver my goods? Then I will still have the convenience as well as decent client service and you don't need to deal with my complaints in future.
rr
ronel.holtz ronel.holtz's update21 Dec 2022, 16:00
Reviewer Update
So you solution is an email to tell me I must take the broken eggs and the damaged vegetables that is 5 days old in my car to the relevant supermarket to exchange it? Uhm who keeps smelly broken eggs and cartons in their kitchen for 5 days ? And why would I want to load that mess in my car so my car can smell, and then spend my time and fuel to go and exchange this mess you delivered? Then I might as well do all my shopping in store and NOT use your ASAP service at all?
So I will be doing just that, not use your service and use another super market to deliver my goods? Then I will still have the convenience as well as decent client service and you don't need to deal with my complaints in future.
So I will be doing just that, not use your service and use another super market to deliver my goods? Then I will still have the convenience as well as decent client service and you don't need to deal with my complaints in future.