double charged me for utility bill !

Hi, Pick and pay has double charged me when I paid my city of Joburg account, <br> <br> they first ran the transaction as prepaid and it did not go through - however my account was debited !<br> <br> they ran the second transaction as a normal metre - successfully double charging me - now basically I have paid pick and pay R19864.00 in 1 day !<br> <br> they have said they have picked this up however a week later and still fighting to get my money <br> <br> event occurred last week Tuesday at the new Pick and Pay Blue Hills Midrand <br>