AM
Asanda M
1 reviews | Active since Dec 2012
04 Dec 2017, 16:12
Double Charge
I swiped my card at pick n pay Walmer 5th Ave, amount of R382.40 Transaction went off twice on my account. I was given a statement that shows the two transactions at absa 6th Ave. I then went to pick n pay. I was told that they were offline and i must return after 2 days.
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Pick n Pay's replyOfficial
05 Dec 2017, 11:50Good day Asanda,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and would like to address this with our management team.
Please forward us a copy of your bank statement that reflects the 2 amounts that were deducted from your account. Our email address is *** .
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Pick n Pay's reply05 Dec 2017, 11:50
Official
Good day Asanda,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and would like to address this with our management team.
Please forward us a copy of your bank statement that reflects the 2 amounts that were deducted from your account. Our email address is *** .
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,