Double Billed

I was double billed for a transaction, it was acknowledge that i was double billed. When i inquired when my money would be return to my account, i was told that the transaction will be reversed within 48 hours. I then inquired from a Ms Ntsiuoa Mahase what would happens in the event that the transaction is not reversed, she then told me that i would have to return to the store with my bank statement and that there is no alternative process. I informed the lady that i work far and i would not be able to come to the shop, she callously responded and told me that it is procedure there is nothing she can do about it. three days latter and I still have not seen my money. People who are on route beware of Pick 'n Pay Bara they double bill knowing very well that you wont be able to come back to the store to reclaim your money and then tell that its the procedure like your borrowing money from Pick 'n Pay. (*******)