1 reviews | Active since Oct 2015
#dontcareaboutclients
So I have an issue with my pick pay application. Called them five times already first time they literally hung up on me as they refused to listen to my explanation as to what I was experiencing and was insisted I send a screen shot but there is nothing and threw ph Down in my ear. Called again spoke to Aqeela explain whole situation to her she empathize and agreed with my frustrations and said she would her manager to call me. This was last week Wednesday/Thursday. Called today as no call to date spoke to khadeeja said she would ask aqeeela to call that was 10am this morning still waiting. Called agin spoke to Asanda this was aeon d 3pm still no one called me back. They clearly don’t care about customer service?! How do you not called Client back regarding a complaint wow!!!!
Thank you for taking the time to address your concerns with us.
We sincerely apologies for the unfortunate customer service experience with our agents, and for any inconvenience caused to you by our App.
We strive to deliver a great customer service to all our customers, we have flagged this matter with our management team who will be in touch directly with you.
As per our telephone discussion we are also pleased to hear that another agent sorted the issue for you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
⦁ Call us on ***
⦁ Chat to us via WhatsApp on ***
⦁ Email us at ***
Kind regards,
The Pick n Pay Team
Best regards,
Thank you for taking the time to address your concerns with us.
We sincerely apologies for the unfortunate customer service experience with our agents, and for any inconvenience caused to you by our App.
We strive to deliver a great customer service to all our customers, we have flagged this matter with our management team who will be in touch directly with you.
As per our telephone discussion we are also pleased to hear that another agent sorted the issue for you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
⦁ Call us on ***
⦁ Chat to us via WhatsApp on ***
⦁ Email us at ***
Kind regards,
The Pick n Pay Team
Best regards,