Don't waste your time with Pick n Pay ASAP or customer service

So after placing an order on Saturday and not only having an incorrect item delivered with my order, but also having 3 items(1 item x 3) missing from my order, I called customer service and was told that I would be advised of the best solution as soon as possible and an incident was created with a reference number and everything. Then I phoned back on Saturday morning to find out what was happening as I had had no feedback at all, and I was advised that the store hadn't responded to the request from customer service as yet, and another incident was created and I was advised that I would receive an update on my app of when the store would be delivering my goods or not, Finally, after no reply from anyone whatsoever throughout Sunday, It is now midday on Monday and I've heard nothing with no trust that anything will actually be done about this, despite the fact that it is basically theft.

Don't waste your money ordering from a service that won't give you what you ordered and don't waste your time with customer service, because they can't really help, despite what they say.