Don't use Pick'nPay online shopping

I book a slot for PnP online shopping for Tuesday afternoon. At 14:15 I received an sms to say my shopping was out with Dawn Wing Couriers. I waited because my slot was from 14:00 to 18:00. At 18:00 I started to get worried because nothing arrived. At 18:15 I received an sms to say that the driver was 12 minutes from my house. I started to walk to the complex gate, I received another sms to say he was 3km from the complex. The next moment while tracking the driver my order was stopped and it just said couldn't gain entrance. The security guard said the driver arrived and refused to unload the shopping were after I could take it myself due to social distancing. I tried phoning Dawn Wing and PnP with no luck. On Wednesday the driver pitched with the groceries I refused to accept it because I didn't know where it was kept and if the frozen goods have gone off. I called PnP and just a reference no and a supervisor will contact me. On Thursday Dawn Wing again tried to unload the groceries with everything that has gone off after two days. Again I refused to take it. When I contacted PnP on FB they just deleted my post.