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Megan C

1 reviews | Active since Mar 2009

18 Oct 2022, 15:27

Don't use Pick n Pay ASAP unless you enjoy stress

Pick n Pay ASAP is a terrible experience, especially compared to Sixty60. I almost never use them, but when I do I generally regret it. From my heart, to save the world unnecessary suffering, stick to Sixty60 and don't even think about using Pick n Pay ASAP.

I ordered yesterday afternoon (purely because the Sixty60 slots were full) and they never turned up at all. I got notifications saying they were on the way but they never arrived and there was no explanation.

This morning I emailed and phoned to ask for a refund. The person I spoke to (Buhle) sounded very bored and not interested at all. She didn't react to me saying my order never arrived. While she was taking my details I said as nicely as I could that she hadn't reacted or apologised. She didn't react to that either.

I asked to receive a refund today but no-one has contacted me about that. I've emailed them several times and no-one has rep****. One person phoned me this morning after I spoke to Buhle but they had no idea what was going on. They were calling to ask if I still wanted the order to be delivered.

I don't know how to get my money back without spending time and money on frustrating phone calls. I deeply regret using Pick n Pay ASAP and I would not recommend them to my worst enemy.

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MC
Megan C's update19 Oct 2022, 07:44
Reviewer Update
Update on this complaint: I eventually had to call in again and waste 20 minutes of airtime to be told the first person I spoke to was supposed to tell me I can do the refund myself in the app. After the call I tried to do the refund but it doesn't seem to be working properly and I'm not sure if it was successful. I emailed back asking them to assist but of course there was no answer. I also asked them yesterday to consider giving me a small Pick n Pay voucher to cover all the airtime I've wasted but they said they can't because they're having system issues. When I asked for the reason that they never delivered my order, they said that was also due to system issues. When I said I still got notifications that the delivery was on the way even though it hadn't left the store, that was also apparently due to system issues.