Don't Use Pick and Pay for online deliveries.

I wrote a review some weeks ago about Pick and Pay messing up a delivery and them not delivering 4 items that I have been charged for. Though this delivery took place 3 weeks ago I am yet to see delivery of these items (though the drivers had promised me they would be back the next day) or the appropriate refund.

Straight after the drivers left I had emailed them a picture of all the goods and explained what had happened. I had signed the drivers delivery form stating 4 items were missing but still charged for. In addition I raised that one item I purchased was pork ribs at 125ZAR - which I didn't get and this was substituted for 6 little pork chops and no price adjustment - I dont know what pork chops pick and pay sell but there is not way I would pay this price for them esp for ones that were so small and skinny! Though they managed to update the invoice to charge the higher prices where they substituted items that cost more so not sure why they didn't apply the same principle where the substitute cost less.

On numerous occasions I tried to contact Mulbarton Pick and Pay where my delivery came from but they are yet to call me back.

One complaint I raised was that pick and pay had plucked a number out of the air and changed to my credit card - this has since been rectified after my last Hello Peter complaint - where they 'responded' by raising a ticket number.

Pick and Pay still owe me money and while I understand the pressures during lock-down - its been 3 weeks and no resolution.

Stick to another company who is more experienced when it comes to online deliveries.