Don't use ASAP, 2 months with no refund. (Be Warned)

It has now been almost 2 months since i have requested my refund.

I am still owed R319.80, and it is becoming more than disgusting and gross misconduct. What does the customer protection act say about this? should we take this to news outlets? should we be contacting journalists?. because it seems the ASAP App and staff members are a total mess.

This is such a disgrace for Pick n Pay. i honestly don't know how you operate. YOUR app failed. now i sit for almost 2 months without a refund? that is NOT fair.

Every email i send gets closed immediately. and NOT a single person from PNP has contacted me or dared to phone me i get small emails on the weekend. and then nothing. no action. no management.

Am i speaking to a brick wall here? this is Ludacris.

Here is my original review https://www.hellopeter.com/pick-n-pay/reviews/pick-n-pay-asap-is-a-mess-do-not-use-it-3 6 7 5 5 7 5

here is my follow up review 3 weeks later.

https://www.hellopeter.com/pick-n-pay/reviews/one-week-later-and-no-response-3-weeks-of-issues-asap-app-3 6 8 4 2 1 8

And The money owed to me has NOT come back to me yet. this is sad. on top of that. on my very first call i asked so nicely if i could get the whole refund though smart shopper points and i was told it is impossible.

Then i was told i could get it done immediately if I chose to get the refund in my smart shopper points.

I was **** to. I think i need to get a copy of the call recording to show a lawyer. and send to journalist's.

What is pick n Pay going to do for me? and i am writing these reviews to allow the public and other people and warn them of the dangers of using pick n pay. let everyone know what is going on.

I would love to hear what upper management has to say to all of this!. Pick n pay has my contact details we shell wait and see how long it takes!. or if I need to post more bad review every 3 weeks?