Don’t shop online for click and collect

Pick n Pay Online Shopping for Click and Collect is a joke! Placed an order online with a successful payment, selected a time slot of 16:00-17:00. I arrived at the selected store ( Pick n Pay Hyper Boksburg) at 16:00 and asked for assistance. The gentlemen sitting at the Managers station said he would page the relevant person. Eventually he asked for my order number and went to the back of the store to find out what’s going on. He returned stating that the lady dealing with the orders was busy with another order. Another gentleman who passed me 3 times asked what he could help me with, so I advised him. He went off to find out what was going on. The lady dealing with online orders came to me and asked what my order number was. I asked if it would make their lives easier if I picked the stock myself to which she rep**** yes! So I proceeded to go to the shelf and pick the two items I ordered. When I returned to her with the stock she said I had to wait as I had already paid for the goods online. I was then told they had no record of my order even though it was online on my profile! Eventually the Second Gentlemen that assisted me came back and said it was all sorted. We went to security and waited yet again for someone to bring the paperwork. This entire process took me 25 minutes in the store with the worst service ever considering I picked my own stock! What is the point of online ordering. If PnP can’t cope with the process, they should not offer the service.